How can I get help with database issues?

Answer

Please be advised. The CCNY proxy servers and the VPN conflict with each other, as both technologies are accomplishing the same goal in different ways. If you are experiencing this issue, you have two options.

  1. Use the VPN to use your work computer, and use its browser to access resource databases.
  2. Use the proxy servers with the VPN off on your home computer's browser.

I​f you are having any difficulty accessing library databases, please contact John Carrero at jcarrero@ccny.cuny.edu or call (212) 212-650-7603 and leave a voicemail, and Tech Support will return your call.

If you are able to log into a database, but are having trouble accessing a specific article or ebook, please contact our contact Sean O'Heir, E-Resources Librarian, at soheir@ccny.cuny.edu.

 

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  • Last Updated Feb 19, 2022
  • Views 84
  • Answered By CCNY Libraries Reference

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